The Seller can only accept orders for delivery in the following countries:
  • Italy,
  • San Marino,
  • Vatican,
  • Austria,
  • Bulgaria,
  • Belgium,
  • Cyprus,
  • Croatia
  • Denmark,
  • Estonia,
  • Finland,
  • France,
  • Germany,
  • Greece,
  • Ireland,
  • Latvia,
  • Lithuania,
  • Luxembourg,
  • Malta,
  • Netherlands,
  • Poland,
  • Portugal,
  • Czech Republic,
  • Romania,
  • Slovakia.
  • Slovenia,
  • Spain,
  • Sweden,
  • Hungary.

The Seller delivers the products by courier and/or trusted carriers within the terms indicated in the order, depending on the availability of the Products and the place of destination of the goods.
The times for the delivery terms are indicative and are in no way binding for the Seller.
No responsibility can be attributed to the seller in the event of a delay in the order or in the delivery of the order.
For each order placed on the website https://www.andreatortora.com, the Seller issues a document accompanying the material shipped. For the issuance of the invoice or other fiscal document, the information provided by the Customer at the time of the order is valid. Once the invoice or other fiscal document has been issued, it will not be possible to make any changes to them.
Nothing is owed more by the customer than the total order.
Courier deliveries are made during working hours, so it is preferable to enter an address where someone is always present for collection, otherwise the parcel will go into storage resulting in a delayed delivery and possible charging of storage costs. Delivery of what has been ordered is intended at street level. Upon delivery of the Products, the Customer shall check that the packaging is intact and not altered, including the closing tapes. In the event of tampering, damage, missing packages and/or breakages, the Customer shall immediately dispute the shipment and/or delivery by affixing the word "goods control reserve" on the delivery document received from the courier or other operator.

Subsequently, the Customer shall report any damage within 2 (two) days of receipt of the Products in accordance with the procedures envisaged by the operator chosen for shipment and/or delivery and/or by the operator.
Should the Customer fail to collect, within 2 (two) working days, the Products ordered and present in stock at the courier's warehouses, since the goods delivered are foodstuffs and therefore perishable, the Customer shall not be reimbursed the amount already paid.
The Vendor declines all responsibility for non-delivery due to causes dependent on non-delivery, incorrect or incompletely entered address or other causes beyond their control.

Shipping costs, charged to the customer, are calculated based on the number of pieces per product in the cart and based on the destination of the order.

Shipping costs are summarized as follows:

Italy, San Marino, Vaticano
  • 1 piece - 14 €
  • from 2 to 3 pieces - 20 €
  • from 4 to 5 pieces - 26 €
  • from 6 to 7 pieces - 35 €
  • from 8 to 36 pieces - 45 €
Italy - Sardegna and Alto Adige
  • 1 pezzo - 16 €
  • from 2 to 3 pieces - 26 €
  • from 4 to 5 pieces - 35 €
  • from 6 to 7 pieces - 38 €
  • from 8 to 36 pieces - 45 €
  • 1 piece - 30 €
  • from 2 to 3 pieces - 65 €
  • from 4 to 5 pieces - 80 €
  • from 6 to 12 pieces - 90 €
  • from 13 to 36 pieces - 130 €
For orders with pieces per product exceeding 36 elements, the Customer can contact the Seller to request a personalized quote.